Privacy Policy for Pepipommes Agricultural Sorting Equipment
How we collect, use, and protect your information when you contact us about sorting machinery, conveyor systems, or apple processing lines.
Data We Collect Through Our Forms
When you submit an inquiry through our contact forms, we receive the information you provide: your name, company name, email address, phone number, and the details of your message about agricultural sorting equipment. We also collect technical data automatically, including your browser type, device information, IP address, and pages you visit on our site. This technical data helps us understand how visitors use our website and improve our content about conveyor belts and optical sorters.
Cookies and Analytics
Our website uses cookies to remember your preferences and to collect anonymous analytics about page visits, time spent on pages, and navigation patterns. This analytics data helps us understand which topics about apple processing equipment are most relevant to our visitors. You can disable cookies in your browser settings, but some parts of the site may not function properly without them. We do not use cookies for advertising or tracking across other websites.
How We Use Your Information
We use the information you provide to respond to your inquiries about sorting machinery, prepare quotes for conveyor systems, schedule site visits or demonstrations, and send you technical documentation about our equipment. If you request it, we may send you updates about new products or maintenance services. We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Your information is used only to serve you as a potential or existing customer of Pepipommes.
Data Storage and Security
Your information is stored on secure servers managed by our hosting provider and our email and form processing services. We retain inquiry data for as long as needed to complete your request and for a reasonable period afterward for record-keeping and warranty purposes. We use industry-standard security measures, including encrypted connections and access controls, to protect your data from unauthorized access, alteration, or disclosure. Our staff and authorized service providers access your data only when necessary to fulfill your request.
Third-Party Processors
We work with third-party service providers who help us operate our website and manage communications. These include our web hosting provider, email service provider, and form management tools. These processors may access your data only to perform their functions on our behalf and are contractually obligated to protect it. We do not transfer your data to any organization outside of these operational purposes. We do not share data with payment processors because we do not process payments through this website.
Your Rights and Choices
You have the right to request access to the personal data we hold about you, ask for corrections if the information is inaccurate, request deletion of your data, and object to or restrict certain processing activities. You may also withdraw any consent you have given at any time. To exercise these rights, contact us using the details below. We will respond to your request within 30 days. If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.
No Misleading Claims or False Endorsements
Pepipommes does not make false claims about our equipment, capabilities, or affiliations. We do not fabricate customer testimonials, invent brand partnerships, or create fake urgency about product availability. Any performance data we share about our sorting machines comes from documented testing or verified customer reports. We do not claim official certification or affiliation with any government body or industry association unless such affiliation actually exists and is documented. Our website clearly identifies Pepipommes as the operator of this site, and all contact information is accurate and verifiable.
Contact Us About Privacy
If you have questions about this privacy policy, want to access or delete your data, or need to update your information, contact us at info@pepipommes.com or call +60 15 167 7972. You can also write to us at Jalan Serunai 2, Klang City, Selangor, 41200, Malaysia. We will respond to all privacy requests within 30 days of receiving them.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website after changes to this policy constitutes acceptance of the updated terms.