Direct call for urgent line stops
If a sorting module halts mid-shift, call +60 15 167 7972. A service engineer picks up within 15 minutes during working hours and can walk you through reset procedures while a technician is dispatched.
Send us your throughput rate and floor layout, and we will point you to the right equipment before you commit to a quote.
Questions about optical sorters, belt materials, or scaling up your packing floor? Reach the Pepipommes team directly. We answer within one business day and can arrange a site visit to your facility in Selangor or anywhere across Malaysia.
Support channels and response times
If a sorting module halts mid-shift, call +60 15 167 7972. A service engineer picks up within 15 minutes during working hours and can walk you through reset procedures while a technician is dispatched.
Send details of the machine model, serial number, and fault code to info@pepipommes.com. The desk replies within one business day and routes the request to the correct department, whether that is parts, calibration, or installation.
For conveyor alignment checks or optical sensor recalibration, our engineers visit your facility in Klang City and surrounding areas. Visits are scheduled within two working days and include a written report of findings.
Many sorting errors come from misconfigured thresholds. We connect to the control unit remotely, review the log files, and adjust parameters while your line keeps running. This usually resolves the issue in under an hour.
Common wear items are stocked at our Klang warehouse. Orders placed before noon ship the same day, and urgent replacements can be collected directly from Jalan Serunai 2 if your line cannot wait for delivery.
Before calling, check the common questions page for setup notes, cleaning schedules, and error code explanations. Most routine issues are covered there with step-by-step instructions written for line operators.