Pepipommes

Once a sorting line is running, the real work begins. The Ongoing Support Package is built for facilities that want a predictable maintenance rhythm instead of reacting to breakdowns. It covers scheduled inspections, calibration of optical sensors, and replacement planning for wear parts on stainless steel conveyors.

Most apple packing plants in Malaysia run two shifts, which means the equipment rarely gets a true rest window. Our support visits are timed around your actual production calendar, not a generic checklist. We check belt tension, verify sorter alignment, and review the data logs from the previous month to spot patterns before they become stoppages.

The package also includes remote diagnostics. When a line fault appears, your team sends us the error code and we walk through the likely causes over the phone or video call. For the cases that need hands-on work, a technician arrives with the right parts already in hand, so the line is not waiting on a second visit.

This is not a subscription with vague promises. It is a fixed schedule of service hours, a documented maintenance log for each machine, and a direct line to the engineers who installed your system. If you already run a Starter Service Kit or a Guided Setup Option, the Ongoing Support Package is the natural next layer.

For facilities planning their next season, we recommend booking the first inspection before peak harvest. That way, any worn rollers or misaligned cameras are corrected while the line still has slack in the schedule.